Bogus caller case study
- Our partnership with Cleveland Police was initiated by concerns over an increased number of bogus callers attempting to manipulate the elderly and vulnerable.
- Around 1.5 million people in the UK have a learning disability. This effects the way that they understand and process new information. Having this disability can restrict people from learning everyday skills which help them live independently.
- Cleveland Police have identified that people with learning difficulties and the elderly are the most vulnerable to bogus callers.
The bogus caller button is placed near the front door of the property and when pressed, a silent alarm is raised in the property which is responded to by our contact centre. The button is used as a ‘panic button’ and may be pressed when the user is anxious or worried about the person at their door. When pressed, a two way communication between the user and the HomeCall contact centre is opened up, with all conversations recorded for evidence purposes. Our staff can attend the property if required, contact the emergency services, or simply talk our customer through what to do.
HomeCall Telecare example
A young couple, who both suffer from learning difficulties, were referred to HomeCall through our partnership with South Tees NHS Social Care team. The couple wanted to live in their own home together and feel secure. The couple are aware of their vulnerability and both they and their families were keen to have a ‘security blanket’ which would facilitate their independent living.
Both the couple and their families were particularly concerned about bogus callers in the area.
The couple’s property was fitted with a carbon monoxide detector, a smoke detector, flood detector and a bogus caller alarm. The couple now have complete peace of mind should they fall victim to bogus callers, knowing at the press of a button a family member, HomeCall staff or the Police can be on site in minutes.
What our customer said
“We are really happy with the whole system. HomeCall have offered us peace of mind that our son and his partner can live independently, despite their vulnerabilities. HomeCall even understood when the alarm was set off accidently! We are very, very pleased”