Pur performance

Our performance

HomeCall Performance Archive

HomeCall Performance 2017/18 Quarter 1 (April 2017 - June 2017)

Performance

9.5 / 10

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Customer satisfaction score

1,200

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Emergency response visits

18.32 minutes

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Average response time

98.3%

calls

Calls handled within 60 seconds

Customer comments

HomeCall responder was very helpful, fully informing me of what had happened to my uncle and made some good recommendations of how to help him remain independent in his own home.

Read HomeCall Performance 2017/18 Quarter 1 (April 2017 - June 2017)…
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Return

A social value of £8.98 is returned for every £1 invested in HomeCall

A social value of £8.98 is returned for every £1 invested in HomeCall.

Falls

Responded to 1,175 emergency call outs for falls which prevented the need for an ambulance.

Responded to 1,175 emergency call outs for falls which prevented the need for an ambulance.

Our social value in 2016/17

Suported over 5,000 customers with our 24 hour HomeCall support

Suported over 5,000 customers with our 24 hour HomeCall support.

First responder

We were the first responder for over 4,000 home emergencies.

We were the first responder for over 4,000 home emergencies.

Telecare support

Provided Telecare support to 77 customers preventing admission to residential care.

Provided Telecare support to 77 customers preventing admission to residential care.