Privacy statement

HomeCall, Re:Furnish and CCS are part of the Coast & Country Group.

We believe that the responsible use of personal information collected on our website is critical to our business objectives and reputation. We only use your personal information to respond to your requests and to provide you with information about Coast & Country services, unless we obtain your permission to use your personal information for other purposes.

We will only keep the personal information you provide to us for as long as we need to fulfil your request or as required by law. We do not share personal information with third parties except as necessary to carry out our business or as required by law, and we never sell your personal information. The personal data we collect may be transferred to other subsidiary companies of Coast & Country where it is necessary to meet the purpose for which you have submitted the information.

We recognise our responsibility for protecting the online privacy of your personal information. If you have questions or comments about our administration of your personal information, please contact us.

This website may contain links to other websites that are outside our control. The privacy statement of these sites may differ from ours.

Why do we need to collect and store personal data?

Coast & Country will collect, store and use the information you provide in line with the Data Protection Act. Wherever possible, we will seek your consent at the time that the information is provided, for example on housing application forms or when signing your tenancy agreement.

When you provide the information you will be told what it will be used for and who it will be shared with. We work closely with local authorities and community organisations and often need to share information with them in order to deliver your services. However, we will not supply these organisations with your information unless we are satisfied that equal measures are in place to protect your information.

Once your service has been delivered or your tenancy has ended, your information will be kept for a specified time to enable any further related services to be delivered to you or to allow you or Coast & Country to deal with any follow up actions. The information will then be destroyed.

Sharing information with local authorities, community partners and other agencies

We have a responsibility to promote social wellbeing and to work with local authorities and community partners such as the Police, health services and voluntary services in order to preserve life, reduce crime and improve our communities. To promote our tenants' social wellbeing Coast & Country may need to share your personal and sensitive information with these local authorities and partners.

External content 

Throughout our site you will find links to external websites and publications. Although we make every effort to ensure these links are accurate, up-to-date and relevant, we cannot take responsibility for pages maintained by external providers.